Iphone won’t download photos

I get the “Device is unreachable” Error message when trying to import media from iPhone to Windows 10 PC. This was not extreemly fustrating as we had just completed an outback trip through Australia, but couldn’t get the photo’s saved when returning home.

Error Copying File or Folder – The device is unreachable

Error I got on my PC when copying files from an apple device

While trying to import photos and video from your iPhone onto your PC, I kept getting an error message.

I would go to the My-PC/AppleiPhone (or Ipad)/DCIM folder and locate the media I wanted to import. And get the “Device is unreachable” error.

Then I would attempt to copy and paste the media into a folder on the desktop. I got the error message “Device is unreachable” still.

However I was able to fix this problem by simply changing a setting on my apple device. If you have the same problem, go to Settings/Photos and scroll down to “Transfer to Mac or PC.” Change it to “Keep Originals”, not “Automatic.” This simple change in the setting solved my problem!

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